PROJECT DURATION YEAR 2024
PROJECT DURATION YEAR 2024
MY ROLE
UX designer, designing a web app for a Payments Company, from conception to delivery.
RESPONSABILITIES
I worked closely with the PO to create a solution for a support service for a payment technology solutions company. I created high and low fidelity wireframes and fully functional prototypes. I worked closely with the development team to ensure an optimal final user experience.
THE PROBLEM
The user needs an easy way to get help from the support team to solve their queries and receive help.
THE GOAL
Design and develop a web-based support service that allows users to create support tickets from any section of the platform. Ideate a solution that allows the users to easily make a follow up of the support tickets.
The goal was to make it possible for the customer to create a ticket from anywhere on the platform. These examples show how to create a ticket from the support center. The user can minimize the drawer to browse the site and search for information needed to complete their ticket. The system also displays help messages related to the type of query, to reduce the number of tickets issued.
The ticket creation form is resolved within a drawer, which allows the user to keep the context of where they are in the application. All sections use the same solution, allowing the user to create a support ticket from anywhere they need.
According to the use cases analyzed, users should be able to search in different sections for information they need to complete their support ticket. The drawer can be minimizable so that the user can browse freely and then continue filling in the information on the form.
